Frequently Asked Questions (FAQs)

Equipment Hire Booking FAQs

Q. How do I book my party equipment?

1. Visit our Party Hire Shop

   Go to our Party Hire Shop and browse through the availble party equipment.

2. Add Equipment to Your Cart

   Select the items you want and Add to Cart.

3. Checkout & Enter Your Party Details

   At checkout, fill in your event details, including your party date, time, and any special requests.

4. Choose Your Suburb

   Select your suburb to help us confirm delivery options and availability.

5. Review Availability & Receive Your Invoice

   We'll review your booking, check availability, and send you an invoice with all your details.

6. Bond Information

   Please note that a $100 bond will be added to your invoice, which will be refunded once your equipment is returned in good condition

Q. When is my booking confirmed?

Your booking is confirmed when your deposit is received. Once you have paid your $100 deposit, we lock in your party date and update your invoice with the remaining balance of your hire equipment and becomes due no later than the Friday the week before your event.

Don't worry, we will send you a reminder.

Q. How can I pay my invoice?

Great question. You can pay via the link in your invoice. This allows you to pay via Stripe, this is a payment gateway through our accounting software Xero.

Alternatively, you can pay via bank transfer, our bank details will come through in the invoice email.

Q. How much does it cost for delivery?

Depending on your event location and the distance from us the delivery cost does vary. Delivery fees are generally between $25-$90 and covers the cost and time for us to drive to you to drop the equipment off and to return to collect the equipment.

Q. Can I pick up the hire equipment from your location in Redlands?

Yes, you can pick up Chair & Tables, Glow Furniture, Neon Signs and Hoop Backdrops. Our shimmer walls require us to set them up so these items are unavailable for pickup.

NOTE: Your driver's licence with the name and address matching your invoice must be provided at the time of collection

Q. Why do I have to pay a bond?

The Bond is a "promise" that we make to each other.

You the customer makes the promise to Pimp Your Party (by giving us $100 of your money to take care of) that you will take care of the equipment that we leave with you and return it to us in the same condition the following day.

For Pimp Your Party the Bond is also a "promise" we will take care of your $100 and return this to you the following day when we collect the hired equipment in the same condition.

NOTE: Your Bond forms your deposit and secures your booking date. Your bond is refunded to you on the collection/return of hired equipment in the same condition that it was supplied to you.

Q. Can you deliver to multi storey locations?

Yes, we can deliver to multi storey locations where a lift is available for us to use. Due to the weight of most of our equipment we are unable to navigate stairs for the health and safety of our team.

Q. Is there a minimum hire amount?

No. There is not a minimum hire amount. Unless the item you are hiring is a pick-up item, we will have to charge a delivery/pickup fee of between $25-$90.

Q. Do you offer free delivery to Redland Bay and Victoria Point?

Yes. If your total order is over $190 (excluding the bond) we will deliver your equipment to Redland Bay and Victoria Point free of charge.

Q. Do you offer same day collection of equipment?

Yes. This is subject to availability. Please let us know this as early as you can, there may be a fee for time restriction on a weekend, up to an equal to your delivery fee for your suburb.

Slushie Machine Hire FAQs

❄️ Got questions about our Slushie Machine hire?
Check out the full scoop, FAQs and booking options on our

👉 Slushie Machine Hire page

Photo Booth Hire FAQs

Got questions about our Digital Photo Booth hire?
Check out the full snapshot central, FAQs and booking options on our

👉 Digital Photo Booth Hire page

Shimmer Wall Backdrop Hire FAQs

✨ Got questions about our Shimmer Wall hire?
Check out the full sparkle scoop, FAQs and booking options on our

👉 Shimmer Wall Hire page

Circle Backdrop Hire FAQs

✨ Got questions about our Circle Backdrop hire?
Check out the full hoop scoop, FAQs and booking options on our

👉 Circle Backdrop Hire page

Glow Furniture Hire FAQs

✨ Got questions about our Glow Furniture hire?
Check out the full glow up, FAQs and booking options on our

👉 Glow Furniture Hire page

Glow Bar Hire FAQs

✨ Got questions about our Glow Bar hire?
Check out the full glow up, FAQs and booking options on our

👉 Glow Bar Hire page

Cocktail Table Hire FAQs

✨ Got questions about our Cocktail Table hire?
Check out the full glow up, FAQs and booking options on our

👉 Cocktail Table Hire page

Drink Tower Hire FAQs

✨ Got questions about our Drink Tower hire?
Check out the full glow up, FAQs and booking options on our

👉 Drink Tower Hire page

Neon Signs Hire FAQs

✨ Got questions about our LED Neon Flex Sign hire?
Check out the fully lit, FAQs and booking options on our

👉 Neon Sign Hire page

Marquee Number Hire FAQs

✨ Got questions about our Marquee Number hire?
Check out the fully lit, FAQs and booking options on our

👉 Marquee Number Hire page

Chair and Table Hire FAQs

✨ Got questions about our Chair and Table hire?
Check out the fully lit, FAQs and booking options on our

👉 Chair and Table Hire page

Balloon Garland FAQs

✨ Got questions about our Balloon Garlands?
Check out the fully poppin, FAQs and booking options on our

👉 Balloon Garlands page